Patient / Family Bill of Rights

Each hospice patient/family shall be assured of quality care while participating in the hospice program. Care is offered to any person regardless of age, sex, handicap, diagnosis, color, race, religion, national origin, or sexual orientation. The rights and responsibilities of both hospice and the patient/family are as follows:

As a patient, you have the right to:
  • To be fully informed, as evidence by the patient's or his/her appointed representative's, written acknowledgment prior to or at the time of admission of these rights and of all rules and regulations governing patient conduct.
  • To be fully informed, prior to or at the time of admission, of services available in the hospice and of related charges for services not covered under the titles XVII, or XIX of the Social Security Act.
  • To be fully informed by a physician of his or her medical condition, unless medically contraindicated, and to be afforded the opportunity to participate in the planning of his or her medical treatment, including pain and symptom management, and to refuse to participate in experimental research.
  • To refuse treatment to the extent permitted by law and to be informed of the medical consequences of such refusal.
  • To be advised of what services are to be rendered and by what discipline, e.g., registered nurse, counselor, chaplain, etc.
  • To be advised, in advance of any changes treatment.
  • To be assured confidential treatment of personal and clinical records and to approve or refuse of their release to any individual outside the hospice, except in the case of transfer to another health facility, or as required by law or third party payment contract.
  • To be treated with consideration, respect with full recognition of dignity and individuality, including privacy in treatment and in care of personal needs.
  • Not to be subjected to verbal or physical abuse of any kind and to be informed that corporal management is prohibited.
  • To be informed by the license of the provisions of the law regarding complaints and procedures of registering complaints confidentiality, including, but not limited to, the address and telephone number of the local district of the department.
  • To be informed of the provisions of law pertaining to advance directives, including the withdrawal or withholding of treatment and/or life support.
  • To be assured that the personnel who prepared care is qualified through the education and experience to carry out the services for which they are responsible.
  • Be advised of the telephone number and hours of the State Home Health "Hot Line" developed to receive complaints and answer questions about local hospice agencies-available 24 hours each day, 7 days per week. The numbers are: Los Angeles District Office, Department of Health Services, 5555 Ferguson Drive #320, Commerce, CA 90022, 1 (800) 228 - 1019
  • If any problem arises regarding the services of Gentle Care Hospice, Inc., you should notify the Director of Patient Services by calling (818) 610 - 7618
As a patient, you have the responsibility to:
  • To remain under a doctor's care while receiving hospice services.
  • To inform the program of any advance directives or any changes in advance directives and provide the program with a copy.
  • To cooperate with the primary doctor, program staff and other caregivers.
  • To advice the program of any problems or dissatisfaction with patient care. To notify the program of address or telephone number changes or when unable to keep appointments.
  • To provide a safe home environment in which care can be given. In the event that conduct occurs such that the patient's or staff's welfare or safety is threatened, services may be terminated.
  • Obtain medications, supplies and equipment ordered by the patient's physician if they cannot be obtained or supplied by the program.
  • Treat the personnel with respect and consideration.